active listening

CNA
Communication
Multiple choice
Difficulty 3 of 5

Question

A resident says the dining room feels overwhelming because of the noise. Which reply best checks the nursing assistant’s understanding?

“You prefer a quieter place to eat; is that what you mean?”✓ Correct

The assistant checks the meaning with the resident.
“You dislike the food here.”✗ Incorrect

This assumes a different concern.
“Everyone likes the dining room.”✗ Incorrect

This dismisses the resident’s experience.
“Let me tell you about my lunch.”✗ Incorrect

This shifts attention away from the resident.

Answer

A. “You prefer a quieter place to eat; is that what you mean?”

Rationale

A brief restatement gives the resident a chance to correct a misunderstanding. The assistant stays focused on the resident’s message.

RememberSupport understanding with respectful, attentive communication.

Sources

Sources marked “Adapted from” are licensed under CC BY 4.0. We changed the material: its facts are rewritten into an original question, answer options and rationale. The original authors and publishers do not endorse SwipeExam.

Adapted from Open RN Nursing Assistant: Chapter 1: Communicate Professionally Within a Health Care Setting Open RN (Chippewa Valley Technical College) · License: CC BY 4.0 · Retrieved November 2, 2026 · Communicating With the Client, Families, and Loved Ones › Active Listening and Attending Behaviors · 2022
Adapted from Open RN Nursing: Mental Health and Community Concepts, 2nd edition: THERAPEUTIC COMMUNICATION AND THE NURSE-CLIENT RELATIONSHIP Open RN (Chippewa Valley Technical College) · License: CC BY 4.0 · Retrieved November 2, 2026 · Therapeutic Communication › Active Listening · 2nd edition, 2025

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