Order entry verification

  • PTCB PTCE
  • Patient Safety and Quality Assurance
  • Multiple choice
  • Difficulty 3 of 5

Question

A pharmacy technician notices that the directions on a controlled-substance prescription are ambiguous while entering them. Which action best addresses the uncertainty?

  1. Bring the questionable directions to the pharmacist before completing the entry✓ Correct

    The pharmacist can obtain clarification from the prescriber.

  2. Select the directions used on the client’s last prescription✗ Incorrect

    Prior directions do not establish the current order.

  3. Enter the technician’s most likely interpretation✗ Incorrect

    An interpretation does not verify the prescriber’s intent.

  4. Leave the disputed directions to be decided by the client✗ Incorrect

    The prescriber is the source for clarification of the order.

Answer

A. Bring the questionable directions to the pharmacist before completing the entry

Rationale

The DEA directs pharmacists to seek verification from the prescriber when an order raises a question. Referring the ambiguity keeps the technician from independently resolving it.

RememberHave the pharmacist clarify uncertain directions.

Sources

  • United States Department of Justice U.S. Drug Enforcement Administration, Diversion Control Division · License: US government work (public domain) · Retrieved · Page 112

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