Identifying review issues

PTCB PTCE
Patient Safety and Quality Assurance
Matrix
Difficulty 3 of 5

Question

A pharmacy technician is sorting messages for a pharmacist. Classify each message as a clinical issue to refer or a routine administrative request.

Row	Refer clinical issue	Routine administrative request
An order has a medication–food interaction alert.	✓ Correct	Not correct
Two listed products have the same active ingredient without an explanation.	✓ Correct	Not correct
A client requests a copy of a purchase receipt.	Not correct	✓ Correct
A client asks where the checkout counter is.	Not correct	✓ Correct

Answer

An order has a medication–food interaction alert.: Refer clinical issue · Two listed products have the same active ingredient without an explanation.: Refer clinical issue · A client requests a copy of a purchase receipt.: Routine administrative request · A client asks where the checkout counter is.: Routine administrative request

Rationale

An interaction warning and a possible ingredient overlap require pharmacist assessment. A receipt or store-location request is administrative rather than a medication assessment.

RememberRoute clinical concerns to the pharmacist.

Sources

State Operations Manual Centers for Medicare & Medicaid Services · License: US government work (public domain) · Retrieved November 2, 2026 · Page 306
State Operations Manual Centers for Medicare & Medicaid Services · License: US government work (public domain) · Retrieved November 2, 2026 · Page 139

Last verified: November 5, 2026 2 independent automated checks Question ptcb-psqa-00149, version 1

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